Got a Question?
General
What payment methods do you accept?
You can register on our site and pay with a Visa, MasterCard or American Express card. For a group of 10 or more, contact Laura Cohn if you wish to be invoiced.
General
How do I pay for a course for someone else?
During the checkout process, use your own payment details, your name and your email address to make the purchase. On completion of the purchase, you can then assign the course to your chosen recipient.
General
Are your courses only for software developers?
Not necessarily. Each course has attendees from a variety of backgrounds, including from non-software fields. Mike’s passion is product development of all sorts, so many examples are software related, but no software development experience is required.
Live Online What is your refund policy for Live Online courses?
If you cancel or reschedule a Live Online course more than 7 days before the first day of the class you will receive a full refund. If you cancel or reschedule within 7 days of the first day of class, a 50% fee will be charged, and the remaining 50% can be used as a credit toward a class to be taken within 6 months from the date of the canceled class. All cancellation requests must be made via email. Refunds or credits will not be issued for no shows, partial attendance or cancellations within 24 business hours.
We want you to feel confident about enrolling in our live, online courses. If after watching the pre-course videos and participating in the live sessions you don’t find the course valuable, email us within 7 days for a full refund.
Note that this refund policy applies only to Live Online courses.
Live Online Will my certificate say virtual if I take the certification online?
No, your certificate will not mention the course was held virtually. It will look the same as the in person certificates.
Live Online Do you offer Live Online course discounts?
Our certified Live Online classes include volume discounts:
- Save $100 per person when you register 10 or more people for a certified course.
Live Online Do I get a Scrum Alliance membership with my course?
All CSM, CSPO, A-CSM, and A-CSPO classes include a 2-year Scrum Alliance membership
Live Online Are there any exam fees to pay?
The only course that includes an exam is the Certified ScrumMaster class. There is no additional fee to pay in order to take the exam. The course registration fee is the full and final price.
Live Online If I have an expired certification, can I still take an advanced class?
Your CSM or CSPO certificate doesn't need to be current to be eligible for the advanced courses. Once you complete your Advanced course, you will need to add 1 year of relevant work experience to your profiles to receive your certification.
If your certificate is expired, there is no cut-off date that requires you to take that certification course again. (You may want to retake it if a lot of time has passed, or if you want to renew it by re-taking the class rather than going through the renewal process of submitting enough SEUs and paying the renewal fee.)
When it comes to taking an advanced class, if your foundational (CSM / CSPO) certification has expired you can still take the course. Assuming you meet the experience requirement on completion of the advanced class, your foundational certification will be renewed, and include new renewal deadlines.
Live Online How do I claim my SEUs and PDUs once my course is completed?
After completing your course, you'll receive an email with instructions for claiming continuing education units from Scrum Alliance and Project Management Institute.
In Person What is your refund policy for In Person courses?
You will receive a full refund if you cancel an in-person course at least 14 calendar days before the first day of class. If you cancel within 14 calendar days, a 30 percent cancellation fee will be charged, and you will receive the remaining 70 percent as a credit towards a class to be taken within 18 months from the date of the canceled class. If you cancel within two business days from the start of a class, or if you do not attend the class, you will not be eligible for a refund or credit. All cancellation requests must be made via email.
Note that this refund policy applies only to courses delivered in-person.
In Person Can I attend both the CSM and CSPO class back to back?
Absolutely! In many ways, the two courses are complementary and there is very little overlap between the two courses.
In Person Are laptops required for In-Person Courses?
No. We will provide you with all training material needed for your course.
In Person Do you offer In-Person course discounts?
Yes:
- Save $100 per person when you register 10 or more people.
- Save $100 when you register for both classes.
- Save $100 for early bird registration.
In Person Do I get a Scrum Alliance membership with my course?
All CSM, CSPO, A-CSM, and A-CSPO classes include a 2-year Scrum Alliance membership
In Person Are there any exam fees to pay?
The only course that includes an exam is the Certified ScrumMaster class. There is no additional fee to pay in order to take the exam. The course registration fee is the full and final price.
In Person If I have an expired certification, can I still take an advanced class?
Your CSM or CSPO certificate doesn't need to be current to be eligible for the advanced courses. Once you complete your Advanced course, you will need to add 1 year of relevant work experience to your profiles to receive your certification.
If your certificate is expired, there is no cut-off date that requires you to take that certification course again. (You may want to retake it if a lot of time has passed, or if you want to renew it by re-taking the class rather than going through the renewal process of submitting enough SEUs and paying the renewal fee.)
When it comes to taking an advanced class, if your foundational (CSM / CSPO) certification has expired you can still take the course. Assuming you meet the experience requirement on completion of the advanced class, your foundational certification will be renewed, and include new renewal deadlines.
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