Frequently Asked Questions

You can register on our site and pay with a Visa, MasterCard or American Express card. For a group of 10 or more, contact Laura Cohn if you wish to be invoiced.

During the checkout process, use your own payment details, your name and your email address to make the purchase. On completion of the purchase, you can then assign the course to your chosen recipient.

Not necessarily. Each course has attendees from a variety of backgrounds, including from non-software fields. Mike’s passion is product development of all sorts, so many examples are software related, but no software development experience is required.

If you cancel or reschedule a Live Online course more than 7 days before the first day of the class you will receive a full refund. If you cancel or reschedule within 7 days of the first day of class, a 50% fee will be charged, and the remaining 50% can be used as a credit toward a class to be taken within 6 months from the date of the canceled class. All cancellation requests must be made via email. Refunds or credits will not be issued for no shows, partial attendance or cancellations within 24 business hours.

We want you to feel confident about enrolling in our live, online courses. If after watching the pre-course videos and participating in the live sessions you don’t find the course valuable, email us within 7 days for a full refund.

Note that this refund policy applies only to Live Online courses.

No, your certificate will not mention the course was held virtually. It will look the same as the in person certificates.

Our certified Live Online classes include volume discounts:

• Save $100 per person when you register 10 or more people for a certified course.

All CSM, CSPO, A-CSM, and A-CSPO classes include a 2-year Scrum Alliance membership

The only course that includes an exam is the Certified ScrumMaster class. There is no additional fee to pay in order to take the exam. The course registration fee is the full and final price. 

Your CSM or CSPO certificate doesn't  need to be current to be eligible for the advanced courses. Once you complete your Advanced course, you will need to add 1 year of relevant work experience to your profiles to receive your certification.

If your certificate is expired, there is no cut-off date that requires you to take that certification course again. (You may want to retake it if a lot of time has passed, or if you want to renew it by re-taking the class rather than going through the renewal process of submitting enough SEUs and paying the renewal fee.) 

When it comes to taking an advanced class, if your foundational (CSM / CSPO) certification has expired you can still take the course. Assuming you meet the experience requirement on completion of the advanced class, your foundational certification will be renewed, and include new renewal deadlines. 

After completing your course, you'll receive an email with instructions for claiming continuing education units from Scrum Alliance and Project Management Institute.

You will receive a full refund if you cancel an in-person course at least 14 calendar days before the first day of class. If you cancel within 14 calendar days, a 30 percent cancellation fee will be charged, and you will receive the remaining 70 percent as a credit towards a class to be taken within 18 months from the date of the canceled class. If you cancel within two business days from the start of a class, or if you do not attend the class, you will not be eligible for a refund or credit. All cancellation requests must be made via email.

Note that this refund policy applies only to courses delivered in-person.

Absolutely! In many ways, the two courses are complementary and there is very little overlap between the two courses.

No. We will provide you with all training material needed for your course.

Yes:

• Save $100 per person when you register 10 or more people.
• Save $100 when you register for both classes.
• Save $100 for early bird registration.

All CSM, CSPO, A-CSM, and A-CSPO classes include a 2-year Scrum Alliance membership

The only course that includes an exam is the Certified ScrumMaster class. There is no additional fee to pay in order to take the exam. The course registration fee is the full and final price. 

Your CSM or CSPO certificate doesn't  need to be current to be eligible for the advanced courses. Once you complete your Advanced course, you will need to add 1 year of relevant work experience to your profiles to receive your certification.

If your certificate is expired, there is no cut-off date that requires you to take that certification course again. (You may want to retake it if a lot of time has passed, or if you want to renew it by re-taking the class rather than going through the renewal process of submitting enough SEUs and paying the renewal fee.) 

When it comes to taking an advanced class, if your foundational (CSM / CSPO) certification has expired you can still take the course. Assuming you meet the experience requirement on completion of the advanced class, your foundational certification will be renewed, and include new renewal deadlines. 

Video courses are delivered through streaming videos plus course materials. Once you join you will receive an email with full login and registration instructions. You will be automatically enrolled in the course and able to access the course immediately.

Each license is for one person. You cannot share the videos, audio files, worksheets, or transcripts with others. You can, of course, share what you’ve learned with others.

If you’re not happy, we’re not happy. We want you to feel confident about enrolling in our on-demand courses, so we offer a full, 30-day money-back guarantee. Just email us within the first 30 days, and we’ll give you a full refund.

You have lifetime access. There are no recurring or subscription fees.

We support browsers that support HTML 5 such as current versions of Chrome, Safari, Edge, and Firefox. The course also works great on modern iOS and Android devices.

Yes, in fact we encourage you to do so. However, the course is licensed individually so each person watching needs to own a license. Think of it like a movie theater: If four of you go to a movie together, you each buy a ticket. If you do intend to watch as a group, you may want to take advantage of our group pricing.

Upon completion of the course you get a certificate of completion and digital badge that can be displayed on social networks, etc...

Yes, it includes English-language captions.